Terms & Conditions

1. Acceptance of Terms

By using our website or purchasing any product/service from BongoWave, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please stop using our services immediately.

2. About Our Services

BongoWave provides digital products and online subscription-based services including but not limited to:

• Streaming subscriptions
• VPN subscriptions
• AI tool subscriptions
• Software services
• Premium digital accounts
• Other digital access services

All products are delivered digitally through online platforms such as email, WhatsApp, Telegram, or website dashboard.

3. Age Requirement

By using our website or purchasing any service from BongoWave, you confirm that:

• You are at least 18 years old, or
• You are using the service under the supervision and permission of a parent or legal guardian.

By agreeing to these Terms & Conditions, you confirm that you are legally eligible to enter online agreements according to your local laws.

4. User Responsibilities

By using our services, you agree that:

• The information you provide is accurate and complete.
• You will not use our services for illegal or fraudulent activities.
• You are responsible for maintaining the confidentiality of your account information.
• You will follow all platform rules and usage limitations.

5. Orders & Payments

• Full payment must be completed before delivery.
• Prices may change anytime without prior notice.
• Orders may be cancelled if suspicious or fraudulent activity is detected.
• Customers are responsible for providing correct contact information for delivery.
• We reserve the right to refuse or cancel any order at our discretion.

6. Refund & Replacement Policy

Due to the nature of digital products, refunds are generally not available after successful delivery.

Replacement/support may be provided if:

• The product is not working upon delivery.
• The issue is caused from our side.
• The product is still within its full warranty period.

Customers must provide valid proof/screenshots/videos when reporting an issue.

Warranty becomes void if:

• The account/service is misused.
• Login credentials are changed without permission.
• The service is shared beyond allowed limits.
• Platform rules or terms are violated.

7. Warranty Policy

Warranty duration varies depending on the product/service.

Warranty only covers technical/service-related issues from our side.

Warranty does not cover:

• User mistakes
• Device issues
• Internet/network problems
• Platform bans caused by misuse
• Unauthorized modifications

8. Delivery Policy

Most orders are delivered instantly or within a few hours.

Delivery time may vary due to:

• Product availability
• Server issues
• Third-party platform delays
• High order volume

BongoWave is not responsible for delays caused by external platforms or technical outages.

9. Account Usage Rules

Users agree NOT to:

• Share accounts beyond allowed limits.
• Resell or redistribute services without permission.
• Use services for illegal activities.
• Attempt unauthorized access or hacking.
• Abuse or harass support staff.

Violation of these rules may result in:

• Suspension of service
• Removal of warranty
• Permanent ban without refund

10. Third-Party Platforms

Some services sold by BongoWave may relate to third-party platforms such as streaming providers, VPN services, software providers, or AI tools. BongoWave is not officially affiliated with those companies unless explicitly stated. All trademarks, logos, and brand names belong to their respective owners.

11. Limitation of Liability

BongoWave will not be responsible for:

• Temporary service interruptions
• Third-party platform policy changes
• Account bans caused by misuse
• Technical issues beyond our control
• Data loss or indirect damages

Our maximum liability is limited to the amount paid for the purchased service.

12. Privacy Policy

We respect customer privacy. Customer information is kept confidential. We do not sell customer information to third parties. Contact information may be used for order updates, customer support, service notifications, and promotional offers. By using our services, you agree to such communication.

13. Intellectual Property

All content on BongoWave including website design, logos, graphics, text, and branding materials are the property of BongoWave and may not be copied or reused without permission.

14. Service Availability

We reserve the right to modify services, stop specific products, change pricing, or restrict access without prior notice.

15. Changes to Terms

BongoWave may update or modify these Terms & Conditions at any time. Updated terms will become effective immediately after publishing on the website.

16. Contact Information

For support, orders, or business inquiries:

• Website: BongoWave Official Website
• WhatsApp: +8801608-821818